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Selena Horner

I believe outcomes data is the new frontier - so many things to learn from this type of data: professionally, clinically and businessly!
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Aug 23, 2018 | Selena Horner

Net Promoter Score and Loyalty

One business metric making its rounds around the globe is the net promoter score. This metric gauges the health of your business from a client's perspective and can be used to calculate customer lifetime value. Are you ready to use it in your business model?

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