Often times we believe we are special with unique circumstances revolving around our particular business or situation. Because we believe we have unique situations, we believe we need customized reports. When it comes to rehabilitation outcomes, do you know when you need customized reports?
1. When There Are No Generic Reports: I'm queen of the obvious! There are measurement systems out there that capture your outcomes yet drop the ball on providing reports to you. These products may produce scores for each individual patient and then leave it up to you to determine what data you want to analyze. Obviously, in this situation, your only option is customized reports.
2. When an Outcomes Company is Just Beginning: A company focused on measuring and managing outcomes in its infant years will have poor generic reports. Young companies just venturing into the outcomes world will not have adequate data, talent, insight or maturity to truly provide you with helpful generic reports. When these companies have enough data in their systems, it is highly likely they will accept requests for customized reports. When you ask for these reports, you basically become a "beta" in product generation. The young company will grow its reporting options based on its customer's requests.
3. When You Have a Unique Need: A mature company that has been focused on outcomes for many years will already have helpful generic reports. Often times, you won't require any customized reports. There are situations where you might desire a customized report. Often times a request for a customized report is to capture patterns that a generic report would not capture.
Let's say you are working closely with two surgeons and you begin noticing a pattern. What if you notice patients from surgeon A achieve better outcomes sooner than surgeon B? You might want a customized report in order to problem-solve the difference in outcomes and facilitate discussion with the surgeons.
Let's say you want to convince referral sources in your area, or even payers, about the value of rehabilitation services based on the timing of when services are received. In this case, you'd need a customized report comparing the outcomes of individuals who begin services within say 21 days of their complaint to those who begin 120 days after their complaint. It may take longer for the person who begins services 120 days after their complaint to achieve predicted outcomes. Logically one situation will cost more than the other. As payers begin to demand value over volume, we will need to use our data to help drive change in behaviors.
What about being forward thinking when it comes to hip and knee joint arthroplasties? What I'm thinking would fall into an ethical situation. Outcomes are important in the new comprehensive care for joint replacement model. Do you or should you know which surgeons have desired outcomes versus those who do not? Should you pull the data into a report to have a better idea which surgeon(s) have a pattern of poorer outcomes? Would this kind of data help you know which surgeon to target for referrals?
If you are looking for the easy button when it comes to reports, FOTO will have exactly what you need. Because FOTO has been established for many years, is very mature and has a team that knows outcomes inside and out, you won't be required to spend time figuring out what reports you need. Please talk to Judy Holder about how FOTO can help.