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FOTO Brings Net Promoter Score Dashboard to Healthcare to Improve Patient Satisfaction

Real-Time Performance Alerts Drive Patient Retention and Referrals for Clinics

nps-dashboardKnoxville, TN – August 28, 2018 – Focus on Therapeutic Outcomes, Inc. (FOTO), a leading healthcare data analytics company with 21 million clinical patient assessments, today announced the addition of a Net Promoter Score® (NPS®) Dashboard to its Predictive Healthcare Analytics platform for clinics. 

 The addition of the NPS allows healthcare providers to monitor real-time patient satisfaction, bringing a valuable quality assessment and agility to the healthcare industry. Patients receive a better medical experience and clinicians benefit from patients’ active participation in their care.   

 The built-in NPS Dashboard will help FOTO’s customers to boost patient retention, and drive their business growth and profitability. An exceptional feature of the FOTO NPS Dashboard provides real-time alerts of negative patient responses, so that clinics can quickly identify and remedy sub-optimal processes and operations.  

 “The simplicity of the NPS query and the real-time alerting allows us to use FOTO as an active management solution for optimizing patient referrals, and not just as a static reporting tool,” said Zach Walston, PT, DPT, OCS and National Director of Quality and Research at PT Solutions, a physical therapy network that uses FOTO in 130 treatment locations throughout the United States.

 “Healthcare clinics are like any other business in that they need to promote value-driven services and have happy customers who refer their friends and return the next time they need care,” said Curtis Jones, CEO of Focus on Therapeutic Outcomes, Inc.  “Incorporating the NPS measure into our existing outcomes and business analytics platform promises a powerful ROI for healthcare clinics. Studies show that in the current environment of escalating co-pays for visits, patients who are not completely satisfied are very likely to cancel or not show for their appointment and discontinue after one or two visits. Being alerted to a patient early in treatment, who is not satisfied, provides an opportunity for clinic owners to address any issue and help encourage the patient to complete their episode of care. FOTO is pioneering the effort to pair sophisticated functional improvement measures with the NPS satisfaction measure to provide clinics with a more comprehensive picture of how the patient is progressing.” 

Click here to see the Business Wire Press Release 

Click Learn More for information about Net Promoter Score measures and FOTO’s Outcomes Management System for healthcare providers. 

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 About FOTO

Focus on Therapeutic Outcomes, Inc. (FOTO) is a healthcare data analytics company that has been continuously improving solutions to efficiently measure and reliably report patient functional outcomes for the physical rehabilitation industry for 26 years. FOTO’s research is cited in more than 100 peer-reviewed medical journals and research papers. FOTO’s web-based measurement solutions are used by over 23,000 clinicians to determine fair and accurate risk-adjusted predictions of the expected improvement in patients’ functional ability.   More than 21 million patient assessments have been compiled in the FOTO database – one of the largest in North America.  Visit www.FOTOinc.com for more information.

 Media Contact:

Renée Newby Friedman

Rocket Science (for FOTO)


(415) 464-8110 x213

mobile: (757) 651-6554


Note:  Net Promoter, Net Promoter Score®, and NPS® are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.